Returns & Exchanges
Red Clouds Collective is happy to accept returns for an exchange or credit for any item purchased from our online store within 20 days of Delivery Date. Please let us know if you have any questions before ordering; we are happy to help you make the right choice.
To be eligible for a Return or Exchange the items must be in new condition, unused and in its original packaging. You must include your receipt and contact information. If there is a defect please contact us before using the product and we will send you a return label for domestic orders.
Please email us if you would like to request a Return Authorization at firstname.lastname@example.org. Once we have approved the Returned item we will issue you store credit or notify you that we have started production on your exchange. Items mailed to us without Return Authorization will be returned to sender.
We are here to make you happy with your purchase and supply you with a product that you will use for many years down the road. Please feel free to write us with any questions you may have.
Red Clouds Collective is proud to offer a Limited Lifetime Warranty on all products purchased from our retailers or our online store. All repairs and exchanges require a receipt.
Our priority is our craftsmanship, functionality and quality of our products and most of all your happiness. If an item is defected or there is a problem related to the production of the product we will repair or replace the item. Please contact us as soon as you notice an issue, if for some reason one may occur.
Our products require a certain level of care to achieve the full life of the item. Leather products may require conditioning and additional waterproofing to ensure the life of the material and our waxed canvas and waxed denim will also require re-waxing to remain water resistant. Click here to purchase. If you have any questions regarding proper care instruction please contact email@example.com and we are happy to help with instructions.
General wear and tear, damaged caused by extreme use or using the item outside of its intended purpose is not covered under our warranty. Every item will be reviewed and some items may require a fee for its repair depending on the amount of labor involved. In some cases we may decide to replace the product if it is beyond repair. If you have become attached to the way your item has worn in and would prefer to keep it, we will repair it to the highest level possible to bring it back to life.
If you have any questions please contact firstname.lastname@example.org and we are happy to help.