Returns & Exchanges

We are happy to accept returns for exchanges or store credit on items purchased from our online store within 14 days of the Delivery Date. We are always happy to work with you before placing an order to make sure the right choice is made.

Please compare our size charts with the measurements of your garments. Your size might be different in our clothing.

To Be Eligible

1. Item must be in new condition (unused, unwashed, unaltered) and in its original packaging with tags and any product packaging included
2. You must include proof of purchase (order number, receipt or highlighted bank statement)
3. Include your contact information (address and email)
4. If there is a defect please contact us before using the product and we will send you a return label for domestic orders and replace the item immediately
5. Clothing MUST be shipped back in the original box or a box of same size or larger to avoid heavy creases and wrinkles to the garment. NO ENVELOPES! 
6. If return requirements are not met there will be a restocking fee.

Non-Returnable Items

1. Products with obvious signs of use
2. Items not in original condition
3. Any item with a return postmark after 14 days of Delivery Date
4. We cannot accept returns on Limited Edition Items
5. Gift Cards are non-refundable
6. Custom Orders and one of a kind pieces are final sale
7. We only accept one exchange for clothing. Please refer to the size chart of the item to confirm you are choosing the correct size

Processing Your Return/Exchange

1. You must contact us before sending an item back. Please email us with the reason for your return/exchange: info@redcloudscollective.com
2. Make sure your item is Eligible.
3. Ship the item back within 7 days of contacting us with its product packaging and tags included in the Original Box it was shipped in. If it was shipped in a padded envelope please return it in something to provide equal protection. We will not accept damaged products
4. Clothing MUST be shipped back in the original box or a box of same size or larger to avoid heavy creases and wrinkles to the garment. NO ENVELOPES! 
5. If the return requirements are not met there will be a restocking fee.
6. Include proof of purchase and contact information
7. You will be responsible for shipping costs for returning your item. We suggest using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item
8. Once your return has been received and inspected we will notify you of the approval or rejection of your returned item
9. When your item is approved we will notify you when we have your requested exchange item shipped. If you are exchanging clothing we may not have your requested size in stock since we make all clothing in a small batch production schedule. You may substitute the item for something of its equal value or we will issue you a digital gift card with your store credit
10. If we do not approve it the item will be shipped back to sender

 Return/Exchange Policy

1. We are happy to accept returns for an exchange or store credit within 14 days of the Purchase Date.
2. Item must be in new condition (unused, unwashed, unaltered) and in its original packaging with tags included
3. If there is a defect please contact us before using the product and we will replace or repair the item immediately

We are here to make you happy with your purchase and supply you with a product that you will use for many years down the road. Please feel free to write us with any questions you may have. We hope to resolve any issues as quickly as possible to ensure your satisfaction.

Email info@redcloudscollective.com with any questions.

Disclaimer

Please allow 3 business days for your return/exchange to be processed after it has arrived to our facility. If you wish to receive store credit we will issue you a gift card of the amount of your purchase. Shipping fees will not be credited.

We refuse the right to accept items that have been washed, worn, used, altered, damaged or shipped after 14 days from original delivery.

Red Clouds Collective will not accept responsibility for reimbursement or compensation of lost packages without proof of delivery.